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View 2010 Genuine Motor Parts & Accessories Catalog
   
 

 
 
 
 
Testimonials

Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.

 
"We are a small police department in Maryland with an even smaller budget.  We wanted to add a police motorcycle to our fleet.  We have been working for the past year to get a Harley Police bike.  2 weeks ago I saw Lancaster Harley had what we were looking for.  We drove to Lancaster and met with John just before the dealership closed.  John introduced me to Randy the owner.  I told them our budget what we were looking for and they stayed past closing to get us our bike.  Not only did they sell us the bike they installed all of the emergency equipment and delivered the bike to Maryland.  We came in under budget and now have a police motorcycle thanks to Lancaster Harley-Davidson.  If you are ever in Perryville Maryland and want to see our new addition I would be happy to show her off to you.  Our sincere thanks to Randy, John, Amy, Greg, Bonnie and the entire service department."
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By: Allen Miller, Deputy Chief    Perryville, MD
 
"Love your store.  Everybody is very friendly & willing to help you."  Thank you Elmer Schnader
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By: Elmer S.    Wrightsville, PA  
 
"Just wanted to drop a line and let you know how much I appreciated your service department.  Kevin knows (our) bikes inside and out - knows what we want to do with them, suggests how to accomplish it and then...makes it happen!  I have a Super Glide Custom, husband has a Thunder Mountain Chopper and we have an Ultra Glide Classic.  We check our bikes into your "Service/Upgrade Resort" on a fairly regular basis.  I can't tell you how much we appreciate al of knowledge and direction, promptness and "Someday, you might want to try this..." suggestion that we receive.

Kevin, Mike and the Service Department are invaluable!
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By: Kelly W.    Lancaster, PA  
 
"Well, I'd say all previous testimony would well reflect my experience.  Beyond that, I guess the most impressive thing I would remark about was that my wife and I have been treated just as well before we purchased a bike as we have since we purchased a new bike.  It's nice to see that they provide excellent customer service whether you've just stopped by for the first time or, you have a long standing relationship.  I would recommend "Lancaster Harley" highly as a competent, friendly place to trust your service needs and future bike purchases.  Rich and Melody D."
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By: Richard D.    
 
"Hats off to the motorclothes and sales dept.  You helped me and my wife out on April 11, 2009 that rainy morning.  Thanks a lot."
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By: Thomas B.    
 
"Great service and products!"
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By: Steve M.    Lancaster, PA
 
"I enrolled in the rider safety course in August and purchased my first bike, a Road King, in late October.  Having never been on a motorcycle before August, I was most impressed with the level of expertise both in the training and in the sales staff.  They were a tremendous assistance in helping me to fit the bike that was perfect for me.  You've made a regular customer out of me.  Thanks, I should have done this years ago."
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By: Bruce F.    Lancaster, PA
 
 
"In a day when people seem to only want to take time to complain I would like to say thank you and let you, the management and staff, know how wonderfully refreshing it is to visit Lancaster Harley-Davidson.  Since I purchased my 1990 XLH from an individual locally I did not know what to expect when I came to a Harley dealer.  I mean sometimes when you do not purchase a vehicle from a dealer the reception you get when you stop by many times is cold.  This is the kind of reception I got from another dealer north of Lancaster.  I don't know why I went there in the first place.  I felt like I got shafted but no need to go into the details.  Well, this did not happen with the folks at Lancaster Harley-Davidson.  From the first day I walked in the door until now I just can't believe how wonderful I have been treated.  Can you imagine how I felt when I thought that your people were really glad to see me?  The first place I went was to the parts counter asking dumb questions because I am sort of new at this.  Well right from the start with a headlight problem I had, Brian was just as helpful as I could dream about and has been ever since.  I think he must have written an encyclopedia about cycle parts and he did it all with a smile!  Then working with Bonny was just as nice.  Fact is she even say hi Richard when I stop in.  Can you just imagine that?  Then there was the service department that I know I must have seemed like a real idiot with my dumb questions.  But guess what?  Steve and Kevin have been really refreshing because they have been just great.  They went out of their way to help me and explained all my questions like they didn't have anything else to do (of course I know better).  Right from the very first time I called just to ask how to adjust my headlight Kevin took the time to help me.  The other place would have just said bring in the bike and we will look at it.  I just can't say enough great things about the guys at the service desk and the guys who fixed all my little headaches!!!  I don't look forward to having problems with my bike but if I do, I will look forward to talking to the guys in service.  Then there is Bill, Dave and Ray in the sales department.  Guess what?  They were not too busy to talk with me.  I took a ride with Ray on an Electra Glide after Dave helped me with questions and Bill worked out the terms for payment for me.  My wife and I just can't swing the new bike right now but we will next year and we would not even consider buying it from any other dealer even if it was for less $$$.  I know that I have only mentioned a few people in these comments but the reality is that everyone at LHD is just great.  Way to go staff and management at Lancaster Harley-Davidson.  A place where the people really are glad to you stopped by!"
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By: Richard R.    Lancaster, PA
 
 
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By: Jim R.    Manheim, PA
 
"The sales people are all great.  I walked in not knowing much about Buell's and walked out well educated about them, THANKS RAY!!!!!  Now I am a PROUD! owner of a '08 Firebolt"
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By: Kyle M.    Strasburg, PA
 
"My wife and I both just bought '08 Harleys from this dealership.  We had a pair of bikes to trade-in or sell outright.  Lancaster HD worked with us on the time and were very patient while we worked out the sale of our two bikes privately.  Amy and Bill kept us informed of everything along the way, got our upgrades and accessories coordinated, and took care of us above and beyond what we have experienced at other dealerships.  There is no comparison of any kind between Lancaster HD and the other places, other than the fact they all sell Harleys.

Thank you Amy and Bill (and the parts, clothing and service staff, too) for all your patience and understanding.  You are absolutely great!

Also, a "Thank you" to Tim Hamilton as well, for providing a dealership with such a high-quality group of personnel that take the term "customer service" to heart and make it truly mean something."
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By: Kenny R.   Port Deposit, MD
 
"Loved to visit to lancaster h-d. not "hounded" with sales people, no pressure.  loved the warehouse.  I'm bring people to see the fabulous warehouse."
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By: Dave K.    Bethlehem, PA
 
"My first contact was with Randy when signing up for the Rider's Edge course.  Randy contacted me right away and got me signed up.  Then Amy sent me an email to say hi and to see if there was anything she can do for me.  The Rider's Edge course came next.  I can't say enough about all the instructors, Jeff, Blaine & Julie, you did a great job teaching!  I learned a lot about motorcycles, riding and safety.  Now I have a license, skills but no bike, back to Amy, looking for a 08 Fat Boy.  Amy went looking and found what I was looking for.  I picked my new bike up within 3 weeks of passing my test  THANK YOU!  Can't forget everybody else, from the sales manager Raymond, the sales girls at the counters and the cooks that made all the great food during our class.  I'm sure my dealing in the future with parts and service will be much the same!  I couldn't have picked a better dealership!  I look to spend many years being part of the Lancaster Harley family!  THANKS AGAIN TO ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!."
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By: Jim Z.   Denver, PA
 
 
I like your sales people.  And they are very helpful.  Thanks! Brian
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By: Brian S.   Christiana, PA
 
"All we purchased was some clothing.  But everyone was very pleasant to deal with that we came in contact."
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By: Ralph H.   Frederick, MD
 
"I wanted to thank you all at Lancaster Harley-Davidson for the great job you did on my trike conversion.  You did the job when you said you'd do it, finished it on time, and somewhat below the price you quoted.  What more could I ask for?  I am especially grateful to Ray "Tex" Texter, who shepherded the project through, and Brandon, who did the mechanical work.  Everyone I dealt with at Lancaster H-D treated me politely, including Kevin and Tim."
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By: Ron H.   Fall Church, VA
 
"Just back from Daytona, put 500 miles on my new road king.  I've been riding BMW's for 35 years, wanted to find out what all the fuss was about.  I love this bike, it's so easy to ride and move around even at slow speeds.  Bought a pearl white and black what a beautiful machine.  Treated like a king at the dealer.  So far other then a little more heat then I'm used to I think I'm going to love this bike.  Going to tail of the dragon in June for a week.  I'll let you know!"
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By: Barry    Lancaster, PA
 
 
 
 

 

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