Lancaster Harley-Davidson / Buell Inc.

EMPLOYMENT OPPORTUNITIES

Welcome to Lancaster Harley-Davidson. It is our belief that to obtain our goals, we must always strive to be the leader in our field. To get there, we must only have those employees who share our passion and commitment. Our passion and commitment is to provide the absolute highest level of customer service possible. We are continually looking to add qualified individuals to our team. Lancaster H-D is proud to be an equal opportunity employer. Come and join the team at one of Pennsylvania's hottest Harley dealerships. At Lancaster H-D, we offer both hands-on and Harley-Davidson University training to all of our employees. We offer competitive salaries and excellent benefits, including 401K and medical insurance.

SERVICE TECHNICIAN
Repair, customize, maintain or overhaul Harley-Davidson^® motorcycles in accordance with quality factory specifications. Assist service writer with preparing work orders, customer communications, test rides or other issues to ensure customer satisfaction. Notify service writer when additional work is needed or when completion delays are anticipated. Assist less-experienced service technicians with more complex repairs to ensure quality workmanship. Maintain productivity (billable time) as close to 100% as possible. Strive to eliminate "comebacks". Requires completion of all factory-authorized training programs (such as MMI Service School and Harley-Davidson PhD program) and 3-5 years of H-D motorcycle repair experience. MUST have current motorcycle license and own set of tools.

SERVICE WRITER
Intake customer vehicles, diagnose problems accurately and clearly describe them on repair order. Schedule and assign jobs to service technicians. Communicate job status to customers. Open and close all customer paid, warranty and internal repair orders. Provide superior customer service to both internal and external customers. Candidate must be able to handle telephone transactions quickly and courteously. Must also have superior communication and customer service skills as well as 3+ years experience as a Service Writer in an automotive or motorcycle dealership is required. Knowledge and experience with Harley-Davidson® motorcycles, parts, accessories and point-of-sale management software a plus.

Qualified candidates should send their resume including salary requirements to:

Lancaster Harley-Davidson/Buell
Attn: Human Resources
308 Beaver Valley Pike
Willow Street, Pa 17584

or via email to hr@lancasterhd.com

EOE M/F/D/V